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Customer Web Portal

Customer Web Portal

Customer Web Portal

Online booking for customers, fully integrated into the Delivery Master Back Office System.  The Customer Web Portal allows your customers to book jobs online and to receive real-time status updates of jobs held on their account without having to call your office.

Delivery Master Customer Web Portal puts your customers at ease and answers their questions; reducing the numbers of calls you receive and saving your staff time and office resources.  Customers can see their job details and consignment tracking information by logging into your Customer Web Portal, increasing customer satisfaction.

When a customer makes an online booking you will receive an e-booking notification in your Back Office System.  The customer online booking automatically inputs all the job’s details into your Delivery Master Back Office System.  As soon as your office staff have confirmed and allocated the job, the customer can track any entered POB & POD information using the Customer Web Portal’s Order History screen.  POB & POD information can either be inputted on the Back Office System or Delivery Master Mobile App.

  • Customers can book jobs online 24/7
  • Accept or reject customer online booking requests
  • Provide instant quotes
  • Real-time status updates
  • POB & POD and captured signature retrieval
  • Customers can enter collection & delivery addresses
  • DPD integration automatically updating all your shipping details

Give your customers the flexibility to easily and quickly book online using the Delivery Master Customer Web Portal 24 hours a day, 7 days a week