Starting a courier company has become one of the fastest growing ideas among the worldwide population, as the courier industry has proven itself as a very lucrative business. Globalization has made the courier industry expand, and the results are evident in almost all busy streets in England with courier drivers racing up and down. Yet, are small to medium courier companies also welcomed in todays market? Do they have the opportunity to play shoulder to shoulder with the big players? Which challenges are they facing?
Our industry experts, with over 25 years experience has seen it all, come and goes, owner operators, new and old small or big courier businesses.
Surely, there are certainly numerous challenges newly created, all courier companies should face these changing times if they want to, at least, stay on the surface. Embrace the challenges, when your long term objectives are to grow your courier company. Because this changing landscape shouldn’t need to be discouraging, as there is a solution which provides better starting position for growing courier companies. Let’s talk about challenges first.
Courier Business Administration
Both new and well-established courier companies share a mutual challenge, and that is administration. Administration holds a very important position in our courier industry, as it naturally goes along with the service we provide.
Papers pile up magically that include packages, specifications, receipts, orders, proofs of deliveries, invoices and others. Because of these bunch of papers, it is very easy to lose sight of important business operations not to mentioned the time resources required to manage these.
On the other hand, implementing a system that has solid automation capabilities will simplify procedures and prevent making mistakes that, otherwise, may cost you a lot.
Courier Industry is a Competitive Industry
Now, we are talking about small and new companies exclusively. Big fish, FedEx, Royal Mail, DHL, dominate the market (particularly the global logistics). How can a small company compete with these giants?
If they provide specialized down to earth great service to customers, it is very logical they would expand their potential and carve their niche market. Just as with everything in life, the goal of new companies on the market is to be unique and differentiate its operations. By offering something new, modern and advanced to customers, they can turn attention to themselves easily.
Of course, imposing high standards at the beginning requires setting higher goals as the work progresses and your courier company grows. Giving something unique to customers, while efficiently executing operations can turn challenges into advantages.
Communication is the Key
Besides administration, communication is a crucial part of the courier industry environment. If you want to ensure communication is running smoothly, then you would have to implement some of the newest technologies for your courier business. Customers never forgive not having adequate communication with courier companies. They want to track their parcels at any time, while courier drivers should update locations and delivery statuses. When a courier company manages to provide all the necessary information with the help of the technologies available at their disposal, they will manage the communication process successfully, and with utmost efficiency.
Learn more about using your new Customer Web Portal. Online booking for customers, fully integrated into the Delivery Master Back Office System. The Customer Web Portal allows your customers to book jobs online and to receive real-time status updates of jobs held on their account without having to call your office.
Increased Staffing Needs
During the holiday season or around special occasions and dates, things within the courier industry tend to get busy, but also messy. Increased delivery needs require hiring additional staff who can accommodate those needs.
However, hiring more staff means more costs as well which requires to be taken in to consideration. Courier companies then have to balance the additional staffing costs and their profits. In this aspect, it is as important to hire staff that will provide optimal efficiency during these busy periods. Or better yet, have in place a courier software system in place which can handle changing workloads.
Where is the Catch?
All these above-mentioned challenges don’t even need to be seen as challenges but rather opportunities for UK courier companies, new or established. Because you can rely on Delivery Master Courier Software which has been created for being the best mate of courier companies. You can meet the challenges and overcome them easily.
Word of Advice
Meeting customers’ demands is a priority to all courier businesses. However, those demands are more complex than they seem, as delivery companies have to find solutions for eventual challenges within themselves. That is why it would be best to take advantage of the newest technologies and implement a courier software as the back-bone of daily operations. Because doing so will make it easy to meet today’s and also challenges of tomorrows.