Online retail in the United Kingdom has been gaining ground in the past decade. The value of online retail sales in the United Kingdom is estimated to be worth 106 billion British pounds past year. And if history is anything to by, then, these figures will only increase.
What Ranks High in UK e-commerce?
In United Kingdom, clothing and household goods were the most popular retail items consumers purchased through the internet. According to data published by the Office for National Statistics (UK) shows that e-commerce in UK has a slice of 26% of all retail sales annually. What does all this mean for a courier business owner?
Opportunity for Same-Day Couriers
Items bought online must be couriered to end-customers. In today’s fast-paced digital era, speed and efficiency have become critical factor for online shoppers. Surprisingly, 41% of consumers are willing to pay extra for same-day express delivery for their online purchase. Do keep in mind that, similar demand for efficient deliveries can be seen across all sectors in UK.
In the competitive landscape of courier service industry, standing out requires strategic and efficient approaches. Even if a courier business currently doesn’t offer sameday deliveries, incorporating this as an addition to current business model can only translate in to more opportunities for business growth.
Speed: The Cornerstone of Online Shopping
Online shoppers demand speed and convenience. By mastering fast delivery turnaround times, you’re poised to experience a significant boost in sales. It’s ingrained in customers’ psychology that they expect express shipment after making a selection. In fact, research indicates that 97% of buyers perceive same-day service as synonymous with fast shipping. By simply integrating same-day delivery option during checkout process, you have the power to turn undecided buyers into repeat customers.
Specialised Courier Services
If you hop-on a London Big Bus and simply observe the flow of traffic for a while, you will see many courier vehicles buzzing around busy streets in London, the parcels they deliver range in size and the items packed. As all courier business owners know, there are countless amount of different items that can be couriered.
Speedy deliveries are expected by all sectors in UK, be it medical industry deliveries, take-away or refrigerated trucks delivering food, important documents or delivering high-end items such as numismatics, everyone wants efficient outcomes.
Courier Business Mistake to Avoid
Common error in judgement made by courier companies wanting to upgrade courier management systems is failing to do their research. There are countless different courier software packages available. Most of them are not developed specifically for UK couriers, and others that need full development from ground up are just too expensive for most courier business owners.
Consider:
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Item Type: The nature of goods to be delivered can impact the required software features. For example, fresh food transportation, or a medical delivery service which may require different certifications and rules such as biohazard containment, The Health and Safety Executive (HSE) regulations to name a few for highly sensitive medical courier deliveries in the UK
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Customer Base: The size, location, and preferences of your customer base should guide software selection decisions.
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Fleet Size: The size of your fleet influences the functionalities you require. A sizable fleet might also necessitate advanced fleet management capabilities for efficient operations. You’d be glad to know that Delivery Master Fleet Tracking System gives you real-time vehicle tracking and mobile workforce management 24/7
Typical assessment should also entail these type of considerations:
- Identifying key challenges in delivery operations. And understand what specific features can address these challenges.
- Time frames for expansions of the courier business. Determe metrics for measuring success.
No business owner operator likes inefficiencies, wasted resources, irrelevant services that hinder meeting business objectives. Furthermore, without talking to industry experts, certain decisions can lead to unrealistic expectations from courier management software system.
Delivery operations are diverse, influenced by various factors unique to each courier company operating in their own way, using their own processes and procedures. Our valued clients can talk to us to learn more about how Delivery Master’s comprehensive functionality can meet your courier business’s specific needs. We’re here to help.