Without your professional delivery fleet, your customers’ orders won’t be going anywhere fast. Your delivery vehicles and personnel need to be managed carefully to ensure their safety and health so that your company can maximize efficiency and boost profits. It is absolutely imperative that your drivers, vehicles, and quality of service are in top condition to make reliable, efficient, and timely deliveries.
Advanced courier service software allows you the flexibility to delegate, organize, and track orders and also your fleet wherever they are, and wherever you are. Courier Dispatch Software with online ordering and fleet management features offer benefits for you, your delivery team, and your customers as well.
What are the Benefits for You?
Online booking for customers? Checked. Fully integrated into the Delivery Master Back Office System. Delivery Master Customer Web Portal puts your customers at ease and answers their questions reducing the numbers of calls you receive and saving your staff time and office resources.
State-of-the-art courier service software such as Delivery Master lets you track all of your fleet and delivery team’s data right from assigning deliveries to your drivers to fulfilling orders. Coupled with using Delivery Master Advanced GPS Fleet Tracking System gives you real-time fleet tracking and helps you to manage your drivers efficiently 24/7.
You can check orders right from placement to proof of delivery to be certain they have reached the right customer and the right location. This improves customer service, credibility and response time.
With fleet management solutions, you will be able to reduce costs by minimizing consumption of fuel, providing speedy delivery with efficient navigation and GPS systems, and saving time by eliminating drivers getting lost resulting in delays. No doubt, all these great easy to use features translate in to maximized profits for your courier company. Easy invoicing? Checked.
What are the Benefits for Your Delivery Team?
None of your professional drivers want to show up at an address just to be told by the current occupant that they are at the wrong address. By using the postcode lookup integration the quality of the data input will improve, which helps eradicate failed deliveries due to address errors. Furthermore, using real-time two-way communication option with the Back Office System means that your delivery team can quickly get in touch with management should need be.
What are the Benefits for Your Customers?
Not only can your customer now have the option to book orders online, they can see their job details and consignment tracking information by logging into easy to use Customer Web Portal. Customers love seeing where their orders are, and how much longer it will take to reach them. Providing real-time status updates of jobs held on their account without having to call your office is automated.
Upon completion of a delivery, a POD feature quickly relays that the order has been fulfilled. Customers can share feedback about your courier service, driver’s efficiency and delivery time so that your team can improve future deliveries of orders by using Delivery Master with its email integration.
The end result is an entirely integrated software package that enables you to revolutionise your courier service. Benefiting your customers, your team, and your courier company. To find out how Delivery Master Software can improve your courier business operations, simply speak with our dedicated team by calling 0333 30 55 250 or contact us as we are looking forward to answering all your questions.