Privacy Policy

Who are we?

Delivery Master Software Ltd is a company registered in England, company registration number 10737969 (referred to as “Delivery Master Software Ltd", “we" or “us" in this policy). Our registered address is 85 Great Portland Street, 1st Floor, London, W1W 7LT. We are registered with the Information Commissioner’s Office (ICO) and our registration number is ZA373012.

What we do

We develop and provide courier software for courier and logistics businesses. We offer business to business services, software licences for the use of our products and support for courier and logistics businesses, from start-ups to small, medium and large enterprises.

Overview

Maintaining the security of your data is a priority at Delivery Master Software Ltd, and we are committed to respecting your privacy rights. We aim to handle your data fairly and legally at all times. Delivery Master Software Ltd is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies whether you visit our website, use our products or services or you contact us, provides you with information about:

• > How we use your data;
• > What personal data we collect;
• > How we ensure your privacy is maintained; and
• > Your legal rights relating to your personal data.

Our privacy policy and procedures have been developed in line with the requirements of the new General Data Protection Regulation (GDPR), which comes in to effect on 25th May 2018.

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on our Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website and products & services signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website, used our products and services or received a link to our Privacy policy by email.

How we use your data

We use your personal data:

• > To provide products and services to you;
• > To manage any account that you hold with us;
• > To provide general customer support to you and to enable us to manage customer service interactions with you;
• > To meet our contractual commitment we may make with you;
• > To inform you about software updates and new products features and improvements;
• > To provide technical support to you;
• > To manage our billing to you;
• > To verify your identity;
• > To undertake credit checks to reduce credit risk;
• > To identify your visit(s) to our website and any resources used are collected. This includes location data, weblogs, traffic data, and any other communication information;
• > To register your data when you complete any forms on our website or by email, electronic documents or by post;
• > For crime and fraud prevention, detection and related purposes;
• > With your agreement, to contact you electronically and by phone or site visit about promotional offers and products and services which we think may interest you;
• > For market research purposes – to better understand your needs;
• > Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

International transfers

In order to deliver products and services to you, it is sometimes necessary for Delivery Master Software Ltd to share your data outside of the European Economic Area (EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These data sites are for storing or processing your information. The information we share outside the European Economic Area may be shared with staff based on the processing and storage of your data. It may include such processes such as processing a payment or offering support for your service or product needs. The staff processing or storing information may work for our suppliers outside the European Economic Area. By submitting your data to use you have agreed to this transfer and storage of data. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed by clicking on https://ec.europa.eu/info/law/law-topic/data-protection_en

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

Sharing data with third parties

In order to make our services and products available to you, we may need to share your personal data with some of our service providers, suppliers and partners. These include IT, customer relationship management, online industry platforms, partners with whom are products have integrations and marketing service providers.

We only allow our service providers, suppliers and partners to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.

Aside from our service providers, suppliers and partners Delivery Master Software Ltd will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

• > Credit reference agencies
• > Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so.

We may share your data in order to:

• > Comply with our legal obligations;
• > Exercise our legal rights (for example in court cases);
• > For the prevention, detection, investigation of crime or prosecution of offenders; and
• > For the protection of our employees, contractors and customers.

What personal data do we collect?

Delivery Master Software Ltd may collect the following information about you:

• > Your name;
• > Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
• > Purchases and orders made by you;
• > Your online browsing activities on our website;
• > Your password(s);
• > Your communication and marketing preferences;
• > Your interests, preferences, feedback and survey responses;
• > Your location;
• > Your correspondence and communications with Delivery Master Software Ltd; and
• > Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our website, services or products are not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you send us a completed order form or send an email to us. Other personal data is collected indirectly, for example your browsing or product use activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

Cookie Usage

Our website and products use cookies to gather information about which pages you view and your journey around our website, how you use our products and, for technical purposes, for the operation of our website and products.

We, or any third parties who participate with us in marketing programmes, may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer or other device automatically. The cookie is stored on the hard drive on your computer or other device, with transferred information. The data sought by the cookie helps us improve our website and our products or services.

You can set your browser options to decline cookies. Please note, some aspects of our website, products or services may not work or allow you access If you do decline the download of cookies.

How we protect your data

Delivery Master Software is committed to keeping your personal data safe and secure.

Our security measures include:

• > Data encryption;
• > Cyber security assessments of service providers who may handle your personal data;
• > Scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;
• > Security controls which protect Delivery Master Software Ltd’s IT infrastructure from external attack and unauthorised access.

Data via online transmission or held at rest on servers cannot be not completely secure or guaranteed. Whilst we do not guarantee full protection and security data, we take reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk.

What you can do to help protect your data

Only our third party providers, GoCardless and GoCardless for Xero, will ask you for you bank account details on our behalf. This will be to set up a direct debit mandate with us for payment of our invoices we send to you for receipt of our licenses, products or services. Delivery Master Software Ltd will never ask you to give us or confirm any bank account details. If you receive an email claiming to be from Delivery Master Software Ltd asking you to do so, please ignore it and do not respond. Please inform us immediately if this happens by emailing us at hello@deliverymastersoftware.co.uk

Where applicable you may be given access to parts of our website, services or products that require a password. You are responsible for the passwords safety and confidentiality.

If you are using a computing device or mobile phone in a public location, we recommend that you always log out and close the website browser when you complete an online session or have used our products online.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Delivery Master Software and more generally:

• > Keep your passwords private. Remember, anybody who knows your password may access your account.
• > When creating a password, use at least 8 characters. A combination of letters and numbers is good practice. Do not use dictionary words, your name, email address, date of birth or other personal data that can be easily obtained. We also recommend that you frequently change your password.
• > Avoid using the same password for more than one account or product.

Third Party Links

Third party links may be present on our website or within our products. These third parties have their own privacy policy, which you agree to when you click on the link. Delivery Master Software Ltd is not responsible nor do we accept responsibility for third party links.

Your personal data rights

You have the following rights:

• > The right to ask for a copy of personal data that we hold about you (the right of access);
• > The right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of deletion or to be forgotten);
• > The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
• > The right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
• > The right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
• > The right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

How you can opt out or withdraw consent

If you wish to opt out of receiving any marketing from us, or you do not wish us to store or use your personal data, you have the right to withdraw your consent. You can tell us you wish to opt out or you do not wish us to store or use your personal data by emailing us at hello@deliverymastersoftware.co.uk We will then remove your personal data from our mailing lists and delete your personal data from our systems.

Legal basis for Delivery Master Software Ltd processing customer personal data

We collect and use customers’ personal data because is it necessary for:

• > The pursuit of our legitimate interests (as set out below);
• > The purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
• > Complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email, text message or phone.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Delivery Master Software Ltd, including:

• > Selling and supplying services and software licences for our products to our customers;
• > Protecting customers, employees and other individuals and maintaining their safety, health and welfare;
• > Promoting, marketing and advertising our products and services;
• > Sending promotional communications which are relevant and tailored to individual customers;
• > Understanding our customers’ behaviour, activities, preferences, and needs;
• > Improving existing products and services and developing new products and services;
• > Complying with our legal and regulatory obligations;
• > Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
• > Handling customer contacts, queries, complaints or disputes;
• > Managing insurance claims by customers;
• > Protecting Delivery Master Software Ltd, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Delivery Master Software Ltd;
• > Effectively handling any legal claims or regulatory enforcement actions taken against Delivery Master Software Ltd; and
• > Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

How to contact us

As a technology company we encourage the use of email and we prefer to communicate with you by email – this ensures that you’re put in contact with the right person and in accordance with any regulatory time frames.

If you have any queries, requests or comments with regards to your personal data that we might hold please contact us by email at hello@deliverymastersoftware.co.uk