Delivery Master Software Ltd is a company registered in England, company registration number 10737969 (referred to as “Delivery Master Software Ltd", “we" or “us" in this policy). Our registered address is 85 Great Portland Street, 1st Floor, London, W1W 7LT. We are registered with the Information Commissioner’s Office (ICO) and our registration number is ZA373012.
We develop and provide courier software for courier and logistics businesses. We offer business to business services, software licences for the use of our products and support for courier and logistics businesses, from start-ups to small, medium and large enterprises.
Maintaining the security of your data is a priority at Delivery Master Software Ltd, and we are committed to respecting your privacy rights. We aim to handle your data fairly and legally at all times. Delivery Master Software Ltd is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit our website, use our products or services or you contact us, provides you with information about:
We use your personal data:
In order to deliver products and services to you, it is sometimes necessary for Delivery Master Software Ltd to share your data outside of the European Economic Area (EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These data sites are for storing or processing your information. The information we share outside the European Economic Area may be shared with staff based on the processing and storage of your data. It may include such processes such as processing a payment or offering support for your service or product needs. The staff processing or storing information may work for our suppliers outside the European Economic Area. By submitting your data to use you have agreed to this transfer and storage of data. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed by clicking on https://ec.europa.eu/info/law/law-topic/data-protection_en
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.
In order to make our services and products available to you, we may need to share your personal data with some of our service providers, suppliers and partners. These include IT, customer relationship management, online industry platforms, partners with whom are products have integrations and marketing service providers.
We only allow our service providers, suppliers and partners to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.
Aside from our service providers, suppliers and partners Delivery Master Software Ltd will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
We may share your data in order to:
Delivery Master Software Ltd may collect the following information about you:
Our website, services or products are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you send us a completed order form or send an email to us. Other personal data is collected indirectly, for example your browsing or product use activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
We, or any third parties who participate with us in marketing programmes, may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer or other device automatically. The cookie is stored on the hard drive on your computer or other device, with transferred information. The data sought by the cookie helps us improve our website and our products or services.
You can set your browser options to decline cookies. Please note, some aspects of our website, products or services may not work or allow you access If you do decline the download of cookies.
Delivery Master Software is committed to keeping your personal data safe and secure.
Our security measures include:
Data via online transmission or held at rest on servers cannot be not completely secure or guaranteed. Whilst we do not guarantee full protection and security data, we take reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk.
Only our third party providers, GoCardless and GoCardless for Xero, will ask you for you bank account details on our behalf. This will be to set up a direct debit mandate with us for payment of our invoices we send to you for receipt of our licenses, products or services. Delivery Master Software Ltd will never ask you to give us or confirm any bank account details. If you receive an email claiming to be from Delivery Master Software Ltd asking you to do so, please ignore it and do not respond. Please inform us immediately if this happens by emailing us at firstname.lastname@example.org
Where applicable you may be given access to parts of our website, services or products that require a password. You are responsible for the passwords safety and confidentiality.
If you are using a computing device or mobile phone in a public location, we recommend that you always log out and close the website browser when you complete an online session or have used our products online.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Delivery Master Software and more generally:
You have the following rights:
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
If you wish to opt out of receiving any marketing from us, or you do not wish us to store or use your personal data, you have the right to withdraw your consent. You can tell us you wish to opt out or you do not wish us to store or use your personal data by emailing us at email@example.com We will then remove your personal data from our mailing lists and delete your personal data from our systems.
We collect and use customers’ personal data because is it necessary for:
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email, text message or phone.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Delivery Master Software Ltd, including:
As a technology company we encourage the use of email and we prefer to communicate with you by email – this ensures that you’re put in contact with the right person and in accordance with any regulatory time frames.
If you have any queries, requests or comments with regards to your personal data that we might hold please contact us by email at firstname.lastname@example.org
Be the first to hear about new features, customer feedback-based improvements and useful tips