Due to the rising consumer demand for fast deliveries with real-time updates, courier businesses now realize the importance of utilizing delivery software to improve their businesses. Contrary to popular belief, apart from managing orders, delivery software provides an array of benefits for both the business as well as its customers. Hence, if you are looking to invest in delivery software for your business, below are some of the main benefits you and your clients will enjoy.
Delivery Order Management
Delivery software provides an interface platform for the company’s team to take orders as well as schedule and designate pick-up and deliveries. Thus, the software optimizes a business’s on-demand delivery service by saving time that would otherwise get used in manual scheduling.
Software created for courier companies also assists by providing a summary of all the placed orders, and thus, it can show potential delays according to the schedule. This also allows you to prevent the delays, or inform your client early enough to avoid any inconvenience.
Eliminating Human Errors
Human error can break your customer relations especially if it occurs frequently. For instance, if your team member makes a mistake while taking an order, or your driver chooses a traffic congested route which may lead to late deliveries, these circumstances often have a lasting impression on customers.
Fully functional same day delivery software for businesses will help avoid a bad reputation or worse losing customers as a result of unforeseeable human errors. Another benefit of using Delivery Master Software web portal is that you have the option for online booking for customers which is fully integrated into the Delivery Master Back Office System. The Customer Web Portal allows your customers to book jobs online and also receive real-time status updates of jobs held on their account without having to call your office.
Our drivers’ mobile app improves productivity and will provide your business the competitive advantage it needs in today’s demanding business world. Our mobile app will reduce calls into the office, captures proof of delivery signatures, gives real-time updates from your drivers and also automatically emails your customers with delivery notification. Once again, long term benefits of using a delivery software is that it improves your business.
Minimizing Operational Costs
By utilizing delivery software, a business can eliminate some non-essential operational costs. Due to the automation of the process from order taking to delivery, your company can cut down on various costs such as employee wages, fuel costs, telephone bills, and paper documentation costs.
Additionally, due to the use of real-time mapping fuel expenses lost in traffic as well as hourly wages for the drivers get reduced because your drivers can make the deliveries in the shortest possible time. Delivery Master comprehensive booking wizard guides you through booking entry, with automated mileage calculation for pricing and costs.
As you know that keeping an accurate record is important for any type of business (especially for courier companies) delivery softwares can keep record of customer information, orders, routes, and drivers. By keeping track of such data, it is possible to gain a better insight over your business operations. For instance, you can formulate performance reports for your couriers, customize your business processes based on your consumer information as well as keeping track of inventory.
Analytics also enables a business owner to identify the peak hours of operation or seasons which in turn allows to predict future delivery patterns that are essential in business forecasting.
Real-Time Order Tracking
Nowadays, consumers are demanding faster response from delivery companies. For instance, if a customer is awaiting for their sensitive / valuable parcels, they may want to keep track of the delivery themselves. Using our same day delivery software, you can provide your customers better customer service and improve customer satisfaction.
Long term benefits of using Delivery Master Courier and Logistics Software for Same Day Courier Businesses is that it provides everything you need in a single easy-to-use software solution. Whatever the size of your business, you can rely on our over 25 years of experience in the courier and logistics software industry. Contact us so that we can further understand your business requirements and provide better software solutions accordingly.