Okay, the world we all live in has changed with the onset of a virus outbreak gripping UK. Our Queen’s speech has assured us that we will all as Britain citizens come stronger on the other side of this crisis.
First, our heartfelt wishes go to thousands of UK citizens sadly affected within United Kingdom (and also the world). We also thank our health care workers on the front line fighting in the corridors of our overfilled hospitals.
Since essential deliveries are that “essential” couriers are positioned uniquely to continue operating their businesses.
In today’s prevalent COVID-19 crisis, couriers and all their hard work has been brought under the spot light. Meaning, although UK streets may be empty compared to last year’s busy scenes, at least we still see postal services continue, deliveries continue despite considerable difficulties.
As with all courier services, courier software is a brilliant tool to increase efficiency and speed in all dealings of daily operations, and there are many ways it can support your operations during this unfortunate outbreak.
As the demand for home deliveries of even essential items has gone up tenfold, couriers need to get increasingly creative about how they will carry out their normal duties, often with reduced mobility and staff.
Delivery Master Courier software enables online bookings and allows parcels to be picked up from home by designated drivers so that courier offices are not flooded with people (social distancing is not too much of a worry using a delivery courier software).
In many cases nowadays the parcels are left by customers (after booking beforehand) at P.O boxes or other unmanned locations so that there can be a contact-free pickup.
Or better yet, you can provide options for your valued customers as to where they want their items to be delivered also assuring them that there will always be a physical distance by your couriers (or yourself if you are the one man van).
Since courier software stores all company data, customer information, transport data amongst others, it is very useful in this crisis as it delegates suitable persons for tasks automatically without needing interaction of management staff to look into it.
Through the software, your back office system, mobile app and customer web portal working in harmony allowing you to keep track of all staff comings and goings as well as a backlog of customer feedback. This helps a great deal in making decisions in haste (especially useful during crisis).
Your New Customer Web Portal allows your customers to book jobs online and to receive real-time status updates of jobs held on their account without having to call or visit your office. They can also see their job details and consignment tracking information by just logging into your new Customer Web Portal
Courier companies in United Kingdom thrive off delegation as any other organisation would, and in the midst of this corona crisis, most of the heavy lifting has to fall upon the drivers who have to potentially risk their health to carry out their job.
Delivery Master Courier Software helps them by reducing physical contact wherever possible including with other employees of your company. Software enables task lists and designations to be created and allocated correctly so that all delivery drivers know their tasks exactly as well as the routes they have to take.
Did we mention that your new Driver App provides Real-time two-way communication with the Back Office System, you’ll also be able to records driver’s route and time. Android and IOS cross platform capable.
The task lists are uploaded on the backoffice main server which is connected to all registered mobile devices so that your drivers can get notifications wherever they are and this also helps in collecting electronic signatures through POB and POD signature capture feature of your new courier software.
This is one of the advantages of technology, because only couple of decades ago, this electronic signature capture was not possible. And yet, its perfectly positioned in these crisis since this feature means that your customers do not have to leave their house to collect a package or even open the door, they can simply send their signatures to the driver’s mobile device.
Managing the Paperwork
Paperwork is a necessary evil in the courier business although it is mitigated in part due to the functions of the courier software.
Normally, every part of the delivery needs to be documented and curated which is why a courier software with its mobile sync, back office mainframe as well as real-time tracking we can offer you makes a world of difference.
Drivers can take photos of shipping labels and even take a photo from far off of a customer collecting a parcel from their doorstep to serve as proof of delivery.
Moment to moment tracking using Delivery Master Fleet Tracking System gives you real-time vehicle tracking and mobile workforce management 24 hours a day, 7 days a week.
Its no doubt different times for all of us, and yet, using your new courier software, you are at least better positioned to come out on top, way on top of your competition.
Be ready for the green meadows of tomorrows when the wind of corona crisis passes through, invest in your courier companies growth. Let us deliver
More Than Just a Software
Here at Delivery Master Courier Software team, our exceptional customer support sets us apart in UK courier field. We provide all our valued customers the technology that boosts efficiency through specialised courier and logistics software designed specifically for courier businesses based in United Kingdom. Simply contact us so that we can demonstrate the benefits of using your new courier software, or call us 0333 30 55 250 and let us share our 25 years of experience which we sincerely believe will assist you to grow your courier company.