At its core, we are all in a customer service industry, whether you are an owner driver or already have established fleet, each day you meet people as the last leg of delivery lifecycle. And yet, there are many aspects of operating a successful courier business that determines better outcomes, and your employees, workforce and drivers are definitely high up in that determination list. Courier management software through its particular features can help all types of UK based courier businesses in effective staff management for the best possible outcomes as well as customer experiences.
To Whom The Delivery Job is Allocated
Assigning tasks, jobs, and deliveries is typically the job of the manager. But it is not as simple as it seems, is it? The manager needs to have a great deal of information on the competence, training, and specialty of every employee and driver as well as their past records. Furthermore, there may simply not be enough time to manually assign tasks especially if they are time-sensitive deliveries such as same day next day or overnight deliveries for example.
During the current UK Covid situation most companies are operating at half or limited manpower while the demand for speedy deliveries has gone up ten-fold due to social distancing. In these instances, courier software can be an excellent time-saving solution for the effective allocation of tasks to the people best suited to fulfill them. Human error can be reduced and dispatch favoritism can also be rooted out of the equation when a software is helping in decision making on a daily basis.
Another great example is that there are almost no delivery job that is made on its own accord, meaning, each day, jobs must be grouped and allocated accordingly. Whoever is making that decision (usually the dispatcher) often delays assigning a particular order until it can be grouped typically analysing the shipments for an entire day, location as well as availability of the fleet before assigning the order to a particular courier. The Delivery Master Mobile App is designed to make it easy to allocate jobs to your drivers, simply by using a smart phone. It can be used with Delivery Master GPS Fleet Tracking System, which gives you real-time fleet tracking capability which then helps you to manage your drivers efficiently 24/7
Scheduling Simplified
Drawing up schedules for a large team can be an enormous and difficult task if handled manually wasting valuable time and resources. Using your new software, ordering, job allocation and scheduling can be worked out within minutes. Just imagine a driver mobile app that improves productivity & gives your business that competitive advantage by reducing calls into the office, by capturing POB & POD signatures with real-time updates from your drivers as well as sending emails to your customers with delivery notification can do for your courier company.
Not only does this contribute to greater synergy and productivity within the firm, but there will also be clarity of task allocation so that there is no duplication of resources. Other financial savings can be achieved due to optimising routes (choosing routes that save fuel and time with prioritisation nearer deliveries first) all translates in to better productivity and higher profitability.
Reduce Overheads Plus Offer a Better Customer Experience
Labor costs are a major overhead in any company, particularly our award wages in UK in comparison to other European countries are much higher (no wonder automation and robots are now hugely preferred wherever possible). By utilising the workforce management tools present in courier management software programs, the least number of employees needed for each task are appointed and many common tasks (invoicing, shipping tag printing, sorting of parcels) are automated entirely and rarely require supervision.
Customer relations management is another important aspect of making sure services are up to the market standard. Courier software can enable managers to get reports about how packages are faring in terms of client interest as well as provide insight on the shortcomings of the company compared to competition.
Managing and generating data (especially in the form of weekly or monthly evaluations and reports) becomes much easier due to using technology and courier software. Time saved using Delivery Master Courier software translates into a slicker same day courier operation for you and your customers. This also means better management and better expected outcomes from all staff and drivers.
Better customer experience directly translates in to customer retention as well as positive word-of-mouth recommendations. This ultimately what is going to lead to a formidable brand image that endures and stays ahead of competition. Last-mile delivery is when the package finally reaches its customer/destination. This process is meant to be as seamless and efficient (and above all as speedy) as possible.
Let our friendly team simplify the process of transition to a better courier management software, we’re patiently waiting for you to press on this link to contact us so that you can let us know a suitable time for us to detail all the benefits of using your new software package.