Imagine that you are sitting down on a chair in your office next to your telephone waiting for your customers to place an order for picking up and dropping off a small parcel. Telephone rings, you get your pen and notepad ready and start writing your customers details including the package pickup and drop-off location details. You provide a reasonable quote for this particular delivery request, and order is placed and confirmed.
Now it’s time to delivery this order because confirming order details are just the beginning for delivering items to their destination in a timely manner. For example: you can pass on these delivery order details on to your dispatch drivers, but as you know, handling orders manually is just not smart when you are busy taking care of your courier logistics business growth. In fact, it’s just not possible to grow your professional courier business using outdated manual processes.
In today’s technology driven business world, you can utilize the help of logistic software because advantages of using courier software is immeasurable as it basically transforms the manual process and fully automates the entire process of logistics from order handling to dispatch driver communications. Let’s take another look at the benefits of using delivery software.
Advantages of Using Logistic Software
Convenience is a very important characteristic that you should offer to your customers of your courier company. Customers like to know, even if you are offering same-day delivery service delivering items within hours, your customers like to track the process of their orders. Using a professional logistics software, dispatchers are able to offer streamlined workflows for drivers. Also, the ability to track in real time means that everyone knows exactly where is what, and when the packages will arrive.
All Modern Courier Businesses Should Have a Delivery Management System
Every Courier big or small should have a delivery management system incorporated into their business core operations. Why? Having a central point of control to oversee day to day operations will translate into better business management. After all, keeping track of orders, delivery driver availability and location, dispatch and delivery confirmation times are an important part of the logistics process.
All of these mentioned points above can be improved, and in terms of productivity and cost management, consistent improvements is the key for long term business success. Central delivery management systems can also allow you to see the big picture of day to day operations of your courier business.
Logistic Management Software Enhances Order Management and Delivery Confirmation
Software solutions such as Delivery Master Software can allow you to effectively manage the order process and its delivery flow. You can receive and input details for orders in a more systematic manner and you can then track the progress of dispatch so that you can facilitate better, faster and more efficient deliveries. Simply taking delivery orders over the phone and writing them down manually isn’t going to be sufficient, nor handling the complex process of logistics manually is smart for Courier Businesses that are competing in the market for exponential growth and market dominance.
Courier and Logistics Businesses that aren’t taking advantage of using the latest software technology are losing profits as well as delaying growth for their delivery business
Time Management Is Key
All courier companies in UK and around the globe are in the same boat when it comes to time management of orders. And as you know, unlike other business types, courier businesses differ in a sense that we must make sure that everything runs smoothly and in a timely manner. Just imagine that a new customer of yours have placed an order for same-day delivery of a small parcel, then, that is exactly what they expect “Same Day Delivery” of their orders. Using Delivery Master Logistics Software, you can rest assured in knowing that all orders are centrally managed, allowing deliveries to be dispatched on time to the relevant locations. Furthermore our courier software creates the opportunity for you to give your customers a reasonable time frame within which to expect their deliveries to be delivered to the receiving address.
Effective Tracking of Deliveries
Your customers who are technology savvy like to be updated as far as their delivery progress, as in, they are likely to expect technology driven service provider. Your courier business must be able to stand out from the competition. For example: when your customers ask
- Where is my package?
- How far is the package to the destination?
- Can I enter POB & POD details
- Can I change my order details quickly?
- Can I login online and print my receipt?
Managing logistics business manually would limit your ability to offer better tracking, because we as the courier business owners can’t tell our customers to just wait as the package is on its way, instead, you can and should offer them the option for real-time status updates. Because today’s demanding UK consumers no longer see these online processes as something new or extra, but rather, they want to be able to use technology such as their smart phones and take charge of their deliveries for faster shipping of orders.
Technology and software can be one of the most valuable products that you can invest in for your courier business. Just imagine having the ability to offer online booking for customers? Where they can book jobs online and receive real-time status updates of jobs held on their account without having to call your office. All these, and more, technology driven solutions are already integrated into the Delivery Master Software including:
- Courier Software & Delivery Dispatch Back Office System with Full Support
- Quick Setup & User Friendly Delivery Master Mobile App for Managing Orders
- Online Booking Through Our Customer Web Portal
Above with our experience, unmatched customer service and delivery software support services for Courier Businesses means that we are here to answer all your questions about how Delivery Master Software coupled with our courier industry experience and exceptional customer service can benefit your business. Simply contact us as we are patiently waiting to meet you soon.