In today’s fast paced business and consumer landscape, customers are now more inclined and comfortable doing their shopping online. Furthermore, today’s technology savvy shoppers are now looking for more convenient ways to shop and get the items that they want and need shipped quickly.
All small businesses who wants to take advantage of technology to improve business operations can, you as the small business owner also need to consider how you too can integrate delivery solutions into day to day operations of your business.
In some markets more than others, customers have become comfortable with the idea of fast same day delivery options, so much so that any business within a particular industry which doesn’t have a good delivery system in place, is simply not living up to its full potential.
Furthermore, we need to keep in mind that having a basic delivery system in place is just not good enough; because regardless of which delivery software system you choose to use, it needs to be efficient, offer great technical support, be affordable and also must be well suited for your particular business needs and requirements. Let’s take a look at some of the industries which can benefit from using delivery management systems.
Delivery Management Software for Restaurants
There are many different types of restaurants ranging from 5 star fine-dining to our favorite local take away restaurants. Most restaurants, of course, needs to have a delivery system in place because almost half the number of customers will choose to get their orders delivered.
For example: can you imagine a Pizza Restaurant that doesn’t deliver pizzas? Because honestly, for some busy professionals and families, it is much simpler and convenient to go online, place an order and get their foods sent out to them, and today’s consumers who are pressed for time don’t mind paying additional fee for deliveries.
Let’s imagine these scenarios for three different restaurant owners, its Friday night (busiest night of the week).
Restaurant 1 has 50 Seating Capacity and Its Fully Booked
In this first example, the restaurant is operating in its full capacity, and the owner is happy because he at least filled his tables with great crowd and his thinking that he should be happier than the other two restaurants down the road which always seem empty.
Mei Lee’s authentic Thailand Restaurant Has NO Seating Capacity and Focuses Mainly on Deliveries
In this second example, Mei Lee’s authentic Thailand Restaurant is doing okay, the husband usually delivers the food orders using his small car, but Mei has not adapted the use of technology as Mei Lee is rather old fashioned and wants to continue taking order through writing on pen and paper.
Uncle Joe’s Italian Pizza Restaurant Also Has NO Seating Capacity and Focuses Mainly on Deliveries
In this third example, although uncle Joe is old fashioned, he has invested in the use of technology. He has a great website whereby his customers can place an order and pay for it online, he has the latest delivery management software in place. He had to hire 5 additional delivery drivers for busy days and nights (Friday and the Weekend trade) however, his delivery staff use small scooters for faster and more efficient deliveries. Providing great customer service, residents around his local area are fully aware of his Italian Pizza restaurant’s order capabilities. So now, all uncle Joe does is sit back, use technology to his business’s advantage and make sure that the pizzas are as authentic as his mom used to make them back in Italy.
Out of the 3 basic examples above, uncle Joe not only makes more profits, he is also ready to meet the demands of today’s busy customers. That means, simple investment in technology and delivery management systems such as Delivery Master Software will always outperform manual type of delivery management solutions in terms of return on investment for your small business. Let’s take a look at another small business in UK taking advantage of using a delivery software.
Easy to Use Delivery Management System for Florists in UK
Flower deliveries are a huge business because we all love someone and we like to gift them with flowers to show them our appreciation, whether they are our wife, children, mother, father, good old friend or a business partner. Apart from special days of the year such as New Year, Valentine Day, and Mother’s Day there is always an occasion for flowers to be sent to your loved ones. However, mistakes can occur when technology in place is outdated or doesn’t cater for your specific business requirements. Because one simple honest mistake when sending out flowers can ruin the day for your valued customer.
Just imagine your new customer “John Smith” places an order for highest valued flower package with chocolates and a personal note to be written to his wife “Elizabeth Brighton” and just imagine that your staff having a bad day at work writes the details down on the paper and yet, misplaces names for similar orders to be delivered on the same day.
Can you imagine “Mrs Elizabeth Brighton” receiving beautifully wrapped flowers with chocolate and a personal note saying “I miss you “Sally Kensington” “Love from John Smith” now you may think this is rather a drastic example, however, if you do operate a Florist then you know full well that mistakes similar to this happen.
If you do operate a different type of small business, then it is smarter to have in place the latest delivery software with great customer support “Delivery Master Software”.
Courier and Logistic Services
When a customer wants cost-efficient shipping of items and packages big or small they look for courier or logistic services. Logistics in particular is part of supply chain management that plans, implements, and controls the efficient forwarding, and reverse flow and storage of goods, services, and related information between the point of origin and the point of destination.
Both in Courier and Logistic business models, if a business owner messes up the deliveries (especially the long distance deliveries), then, huge costs will be incurred not to mention your clients heading out to your competitors before you can blink an eye.
For this reason, it is absolutely critical to have the best delivery management system in place. Because as you would agree that there is nothing worse than receiving a phone call “this is not the package I was expecting”. Calls such as that should be thing of the past because using Delivery Master Software avoids common mistakes within courier delivery life-cycle, and also sets things up correctly from the beginning.
Some of the Benefits of Using Delivery Master Software for Small Businesses
- Customer Web Portal: Give your customer direct access to book jobs online, track deliveries, view order history and much more
- SMS Integration: Fast and effective communication with your customers and drivers in real-time.
- Tracking: Delivery Master has a built-in Sales and Purchase ledger. Easily track the status of all your sales and purchases. Fleet tracking: Delivery Master fleet tracking is easy to use, mobile friendly & has an intuitive user interface.
- Invoicing: Automated invoicing can be sent via email, then exported to your accounts package.
- Management Reporting: Get the information you need and when you need it; enabling you to monitor & analyse business performance.
To learn more about how our systems and software can also benefit your business, simply contact us as we are waiting patiently to detail the full benefits of using many years of our courier and delivery industry experience in United Kingdom.