Unlike most other European countries, we Brits are sentimental citizens, after all, we love our Queen, and we recently broke up a relationship with our European friends through Brexit.
These traits being good or bad is irrelevant in a sense that when you are operating a courier business in United Kingdom, what’s more important is for you to provide exceptional customer services.
Because most UK consumers are very sensitive about their parcels and postal mail in general. This is because there is a lot of emotional investment when you order items to be shipped, especially if they are personal items, or something very expensive bought online, or even if your customers are waiting on a package from a friend or a loved one.
Courier companies have an unique responsibility to fulfill, and in this day and age of digital world cannot (beyond a point) be possible without using a courier software.
Here are some ways in which courier software such as Delivery Master can prevent many troubling incidents from occurring so that your courier company does not lose valuable clientele, business.
Better Late Than Never is Not an Option for Same Day Couriers
As you know, there are many different types of couriers, next day, same day courier, medical item deliveries so on and so forth. But for all couriers, late parcels are the bane of everyone’s existence as it reflects poorly on the courier company, and if this is a recurring event, it can create a pool of negative reviews. Courier software is very helpful in preventing late deliveries due to an array of very specific features and benefits
- Parcel delivery optimisation is a given feature in even basic courier software packages on the market. It allows the company to optimise routes to save fuel, time and employee logged in hours. This not only ensures speedy delivery but also utilises available resources in the best possible manner
- A parcel getting lost is a real issue even with smaller courier companies especially in times of stress and overload of parcel bookings. Courier software back office system and customer web portal enables electronic backup of information, and also makes customer booking information available through a web portal. Your customers to book jobs online and to receive real-time status updates of jobs held on their account without having to call your office.This eliminates human error almost entirely not to mention huge time saving for your courier business
Reducing Courier Driver Mistakes
While human errors can be effectively prevented in preliminary processes such as registering orders and data entry, hassles down the line such as during deliveries are harder to deal with and can have a huge impact on the way your company is perceived by current and future customers.
With Yelp and Google reviews influencing customer decisions around the globe, all it takes is one or two bad reviews to break trust in the market your delivery company is looking to compete and grow in.
Preventing driver mistakes is key because fewer drivers covering a larger scope of orders is just an accident waiting to happen. One of the ways to retain your workforce is to offer them better conditions and wages which in most cases can only be achieved if costs are cut or reduced elsewhere. Costs can be better controlled by allowing the courier software to manage monitoring, data entry and optimisation decisions with no additional staff carrying out these tasks.
Sorting Parcels and Deliveries to Right Addresses
Depending on the size of a courier company, sorting parcels is a considerable task to tackle, and one that is very prone to human errors. Labeling a parcel wrongly can result in significant loss which is why courier software can undertake sorting parcels by printing correct labels. Label printing can and is done manually but the courier software can optimise this need by making information readily available as well as assigning the right numbers to each package.
Parcel sorting may also suffer if employees are hurriedly labeling packages. This is part of why a courier software is an ideal option since it works fast with minimum chance of mistakes.
You Need More Than Just a Software
There are many dynamic parts within a courier company, change and fast paced work environment is the norm for ever growing courier industry in United Kingdom. Here at Delivery Master Courier Software team we understand the importance of providing exceptional customer support for all our valued customers using Delivery Master Courier Software.
For instance, phone support is always free of charge regardless of how long you’ve been our valued customer. Couple that with our over 25 years of experience in Logistics and Courier industry, and you’ll have yourself a reliable partner who can answer your questions, show you different (better ways) of doing business using technology to your advantage. Simply contact us so that we can demonstrate the benefits of using your new courier software, or call us 0333 30 55 250 and let’s talk.